Frequently Asked Questions
Everything you need to know about your Dr Sam's skincare journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
Are Dr Sam's products suitable for sensitive skin?
Yes, our formulas are specifically designed to be non-comedogenic and fragrance-free, making them suitable for most sensitive skin types. We always recommend patch testing new products first.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Do you test your products on animals?
No, Dr Sam's is a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
Can I use your products while pregnant or breastfeeding?
While many of our products are safe, we recommend avoiding products containing Retinoids during pregnancy. Please consult with your doctor regarding your specific skincare routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.